Who We Are

Introducing Norman Ward Decorations Limited, established in 1975 by my father Norman Ward. I myself Paul Ward joined in 1996 and then changed Norman Ward Decorations to a limited company in 2010.

A family-run business and skilled in all aspects of the decorating trade with a vast experience in hanging all types of wallpapers and coverings.

In the last 35 years, Norman Ward Decorations have painted and decorated just about every domestic and commercial property you could think of.

We use the latest modern equipment so that we can give you 99% dust-free decorating due to using sanding equipment with extraction units.

So if you are looking for a good reliable company, with this experience and who takes pride in their work and appearance I am sure that we will meet your needs.

We are also fully qualified with NVQ levels 2 and 3.

 
 
 

  • The business always endeavours to provide the best service. However, on rare occasions, there may be times when a customer may not be completely satisfied. 

    To ensure the business can put things right for you, as soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and to the high standards the business aims to achieve.

    Please contact the business straight away with any concerns either by phone, email or write to us. If writing, get proof of posting.

  • On receipt of your complaint the business aims to respond within 5 days.  

    The business will arrange a convenient date to come and view and/or remedy the situation within 28 days.

    In the unlikely event the business is unable to resolve your complaint having exhausted the business complaints procedure, it may be necessary to use another complaint service.  Where the business cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us; and both parties agree a ‘deadlock’ has been reached, you can then escalate your complaint.

    The business has access to an Alternative Dispute Resolution (ADR) service for our domestic installation, service, repair and maintenance contracts as part of the Which? Trusted Traders Endorsement.  If you choose to you can refer your complaint to Which? Trusted Traders’ Alternative Dispute Resolution.  You will need to contact Which? Trusted Traders on 0117 456 6031 who can explain if you are eligible to use their Alternative Dispute Resolution.